ABOUT JEWEL MOMENT

Where is Jewel Moment

Jewel Moment is based out of Los Angeles, California. U.S.

Do you have any store I can visit

Jewel Moment is strictly an online retailer at the moment

Shipping

Please visit our shipping & delivery page

Return & Exchange

Please visit our return & exchange page

 

ORDERS & PAYMENTS

What payment method do Jewel Moment accept

We accept Visa, Mastercard, Discover, and Visa/Debit. If you wish to pay with multiple credit cards, please contact our customer service department where our team can assist you further. We do not accept cash, check or any other type of payments.

How to use coupon code

If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.

Why was my payment declined

Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method. If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you

How do I change or modify my order

If you notice a mistake with your order after receiving an order confirmation email, please contact our customer service as soon as possible. Please note that we can help you modify your order only before shipment. It includes changing the size, removing an item, changing your shipping address.

Jewelry Allergies

Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to color gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewelry makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin. For best care, do not shower with your items. If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each persons oils make metal react differently, in this case, it’s not our responsibility to rerun or exchange your item. We apologize in advance.

Jewelry care & maintenance

For all jewelry other than Solid Gold Fine jewelry:

Please remove your jewelry while exercising, showering and swimming. Avoid contact with perfumes, lotions or hair products. Even natural ones. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. Jewel Moment is not responsible for the maintenance of your jewelry.

If you see they are started tarinshed, you can add a few drops of professional cleaning liquid to warm water and wipe the tarnished part with the mixture using your fingers or a cotton swab. Do not use toothpaste or baking soda as they are too abrasive.

 

We are always happy to help you with any queries you may have. Please just contact us.